Avaya/Nortel Norstar Systems Will be Manufacture Discontinued on October 4, 2010... What Does that Mean for You? | CPI's Avaya Blog

Avaya/Nortel Norstar Systems Will be Manufacture Discontinued on October 4, 2010... What Does that Mean for You?

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Jim Sites

If you have a Norstar phone system there is a lot of misinformation floating around… We want to make sure that you understand all of your options so you can make the best decision for your organization…

First, if you have a Norstar, don’t worry… “Avaya/Nortel will support the Norstar products for a total of six (6) years after October 4, 2010.” That means that you will have access to  any needed hardware, software support, or service for six years. And, you also have the option to extend the life of your system by upgradng to Avaya/Nortel’s next generation of telephony products… in this case, the Avaya/Nortel BCM. And, it will give you the latest telephony innovations such as IP telephony, presence, and more advanced unified communication features…

So, if you decide to do nothing with your existing Norstar system, you will be fine until 2016.

Avaya/Nortel’s Norstar Migration Path:
If you want to extend the life of your Norstar System investment and take advantage of their latest technology innovations, you can upgrade to the Avaya/Nortel BCM. Both the BCM 50 and BCM 450 provide scalable migration paths from the Norstar system. You can even keep your phones and in many cases retain your fiber trunk and station modules, which can account for up to 70% of the total cost of a new telephony system. Also, the need to re-train end users is also minimized when migrating to BCM as the features, functionality, and use are similar to the Norstar system.

How Your Business will Benefit from the upgrading your Norstar to a BCM:

Improve Productivity & Customer Service:

  • Does your business have voice mail today? BCM systems include voice mail so “pink slip” messages are no longer required
  • Since messaging is included, calls can be routed quickly and professionally using the built-in automated attendant
  • Professional Call Recording can help increase service to your customers by giving supervisors the tools to improve agent skills; available on the BCM50 and BCM 450
  • Integrated Voice Response with the BCM 450 can facilitate customer self-service, making transactions easier for everyone
  • The BCM InTouch application improves productivity because users can see the presence status of other employees as well as the status of MSN and Skype users – saves time and improves communication and responsiveness
  • The FindMe/FollowMe feature ensures that calls are always answered – calls can be routed up to five destinations based on time of day – ensures timely call handling
  • The Message forwarding Capability sends an email to any smart phone when a new voice mail message arrives, ensuring timely response to callers

Reduce your Expenses:

  • With BCM, all of your locations can be connected together to improve collaboration and to eliminate calling charges between offices
  • SIP trunks can save your business money and offers added services like direct inward dialing
  • Enjoy the productivity of PIN-protected, Meet-me conferences calls for up to 18 or 120 parties; saves money over network-based services

Protect your Investment:

  • Digital sets can be reused on BCM to protect your investment and allow you to retain a familiar desktop interface; user training provides additional investment-protection benefits
  • Trunk and station modules can be reused, further supporting investment protection which reduces Total Cost of Ownership (TCP)
  • Overall, up to 70% of the investment in Norstar can be reused with BCM providing for an easy and comfortable migration

What you will get if you choose to upgrade your existing Norstar system to a BCM:

Avaya/Nortel Norstar

Avaya/Nortel BCM

Scalability - 3×8 – 3 lines and 8 users

- CICS – 8 lines and 24 users

- MICS – 224 users

- Networking requires OPX circuits or gateways

- Up to 300 users on BCM 450
Reliability - Highly reliable but no resiliency offers - RAID Redundancy (Power Supply, Fan, Hard drive) provides resiliency on BCM 450
User Applications - Limited off-site mobility offers

- Remote working capability is limited which inhibits productivity

- 3-party ad hoc conferencing, no Meet-me conferencing

- No professional Call Recording

- No Integrated Voice Response capabilities

- No federated Presence

- The FindMe/FollowMe feature ensures that calls are always answered – calls can be routed up to five destinations based on time of day – ensures timely call handling

- The Message Forwarding capability sends an email to any smart phone when a new voice mail message arrives, ensuring timely response to callers

- Meet-me conferences calls for up to 18 or 120 parties (60-parties per call on BCM 450); saves money over network-based services

- Professional Call Recording can help increase service to your customers by giving supervisors the tools to improve agent skills; available on the BCM 50 and BCM 450

- Integrated Voice Response with the BCM 450 can facilitate customer self-service, making transactions easier for everyone

- The BCM InTouch application improves productivity because users can see the presence status of other employees as well as the status of MSN and Skype users – saves time and improves communication and responsiveness

Endpoints and Device Integration - No IP phone support; no SIP phone support - IP, analog, digital, wireless, DECT, Bluetooth and SIP phone support
Management & Admin - Standard Windows-based administration tool

- No multi-site administration tool

- Standard proactive monitoring and alarming

- Optional Avaya/Nortel network Configuration Management Tool enables centralized configuration and management of the BCM systems

Networking - OPX circuits and gateways required for networking of Norstar systems - IP, SIP and MCDN Networking between BCM systems or BCM and Option 11 or CS systems

- Sites can be connected together for free calling between networked locations


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