Migration Paths for Norstar Customers | CPI's Avaya Blog

Migration Paths for Norstar Customers

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Jim Sites

Norstar’s 20 year run ended on October 4, 2010 with Avaya’s End of Sale announcement. In efforts to consolidate products, Avaya is offering Norstar users two migration paths. As a Norstar (3×8, CICS, MICS, Call Pilot 100/150) user, you may be thinking to yourself “I don’t want to change. I’m happy with what I have.” Regardless of which camp you fall in to, we encourage you to explore all your options before making your next move. Currently, you have three. You may migrate to BCM, migrate to IP-Office 7.0 or maintain your current system until Extended Support Services ends. Here are brief explanations for each of your options:

1. Migrate to BCM: Both the BCM50 or BCM450 provide scalable migration paths. You can keep your phones and in many cases you can also retain your fiber trunk and station modules, which can add up to 70% of the total cost of a new telephony system. Another highlight is that BCM features are used in almost the same way as your Norstar system’s which significantly reduces training challenges. However, it is important to note that the BCM platform will be migrated to Avaya’s IP office platform in the future.

2. Migrate to IP-Office 7.0: A few of the many benefits of upgrading to IP-Office 7.0 are listed below:

  • Gives you the ability to reuse existing phones
  • Allows you to protect upwards of 60% of your investment in your Norstar system
  • Some key capabilities you will have access to include Avaya one-X Portal for IP-Office, IP Office Video Softphone, and embedded meet me conferencing, to name a few

3. Maintain your current Norstar system. Avaya has committed to providing Manufacturer’s Support on hardware and software for three years (until October 2013) in addition to three years of Extended Services Support (October 2013-October 2016). If you so choose, you will have the opportunity to preserve your investment and migrate to Avaya’s IP Office when it makes sense for you.


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