CPI Aces Avaya Global Service Assessment | CPI's Avaya Blog

CPI Aces Avaya Global Service Assessment

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Chris Dellen

On Friday, CPI aced its onsite Avaya Global Services Assessment. An achievement that authorizes CPI to continue implementing and supporting Avaya Co-Delivery offers, such as Joint Service Delivery (JSD), Partner Support Service (PSS), and to qualify for PASS (heritage Nortel) Co-Delivery Services.

The ability to provide effective customer support is a significant contributor to customer satisfaction and a major part of the Avaya Certification process. Avaya substantiated support capabilities by surveying a list of our customers, who responded extremely favorably, rating CPI at 100% on the Customer Satisfaction scale. In addition, Avaya performed a comprehensive evaluation of CPI’s internal support capabilities, systems, and processes.

The result, “CPI demonstrated great proficiency and effective management of their resources to meet customer demands as well as embracing a continuous improvement ideology.”

We are excited to be acknowledged for high standards of excellence and competency in delivering quality solutions and providing quick and helpful customer support. It is our commitment to continue providing value added technologies and partnerships that ensure our customers achieve their vision.

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