Interactive Intelligence Releases IC 3.0 SU10 | CPI's Interactive Intelligence Blog

Interactive Intelligence Releases IC 3.0 SU10

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Chris Dellen

Just in time for Thanksgiving, Interactive Intelligence released the much-anticipated Service Update 10. Over the weekend, we applied SU 10 to 5 different systems and, so far, they are all running smoothly (good news).

We’ll continue to keep you updated as we learn more about SU10.

What is significant about SU 10 is that it’s a “New Patch Target.”
A patch target simply means that all future Interaction Center Service updates will be built on SU10 and require that it be applied first. In addition, Service Update 10 is a “fix only” SU which means that it should be a very stable.

What does this mean for your company?

  • SU10 will be applied to IC servers just like any other service update
  • The Interactive Update service is being separated so that it can be improved and updated separately from Interaction Center
  • Detailed information will be provided for scripted group policy deployment of client updates
  • Because future updates will be based on SU10, they will be significantly smaller

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